online communication course
from conflict to connection
Tools for better communication at work and at home
"The skills I learned immediately transformed how I engage with others. My family noticed the change right away."
-Mike W
You care about how your conversations go. You pay attention to what you say, how people respond, and what happens next. At home and at work, you don’t want to keep repeating the same patterns.
You think about what you could have said differently. You try to be clear, fair, and direct. And still, some conversations keep circling, or don’t move forward the way you want them to.
But noticing and knowing what to do in the moment are not the same thing.
That’s where this course comes in.
You want to handle difficult conversations in a way that changes what’s possible in your relationships and your work.
Conflict has a reputation for being something to avoid.
But tension and friction are part of being in relationship with other humans — partners, colleagues, friends, family.
The real question isn’t how to avoid conflict; it’s how to decrease conflict, and how to stay connected when it inevitably shows up.
With the right tools, conflict becomes a doorway to understanding each other better.
a different way to approach conflict at work and at home
- Notice earlier when a conversation is shifting
- Understand what’s happening beneath the surface
- Respond instead of reacting automatically
- Say what matters without escalating
- Leave conversations feeling clearer and more connected
This isn’t about eliminating conflict. In many relationships, conflict is necessary. It brings important things to the surface.
The work here is learning how to stay connected during those moments so they lead to better understanding instead of distance.
What you’ll be able to do differently after four weeks
This changes how you show up in your relationships and in your work.
- You communicate expectations and feedback with clarity
- You create a culture of clarity, trust, and direct communication
- You lead conversations that actually move things forward
- You build trust with the people you work with
- Over time, your communication supports stronger teams, better decisions, and a work environment people want to be part of
- You identify where the heart of a conflict is so that you can speak more clearly about what matters, without things escalating or shutting down
- You stay present in conversations without feeling triggered or reactive
- You understand what’s underneath the surface and respond in a way that strengthens the relationship
- Over time, your conversations lead to more understanding and ease
This is a four-week experience.
Each week includes about an hour of material you can move through on your own time.
You’ll also have the option to join a live weekly Q&A to ask questions, talk through real situations, and practice applying the work with support.
The cohort is intentionally small — capped at 12 people — so the space feels personal and focused.
You don’t have to attend the live sessions to benefit, but you’ll know you’re part of a group moving through this together.
how it works
A PEEK INSIDE THE COURSE
In this opening module, you’ll learn how needs and feelings shape the way conversations unfold. You’ll explore how emotions can signal when needs are being met or unmet, and how noticing both can bring clarity to tense moments.
NEEDS & FEELINGS: UNDERSTANDING WHAT DRIVES OUR REACTIONS
Week 1
You’ll learn the difference between needs and the strategies people use to meet them. While needs are often shared, the strategies people reach for can conflict. Understanding this distinction opens the door to more flexible solutions.
NEEDS Versus STRATEGIES: WHY PEOPLE GET STUCK
Week 2
In this module, you’ll explore the difference between observation and evaluation and why that distinction matters. Through a real-life style example and debrief, you’ll see how subtle shifts in language can change the direction of an interaction.
OBSERVATION VS. EVALUATION: HOW LANGUAGE SHAPES CONVERSATIONS
Week 3
In the final module, you’ll apply the ideas from the course to real situations. You’ll practice reflecting on challenging conversations and explore how small shifts in awareness can influence the tone and direction of a relationship.
BUILDING EMPATHY: APPLYING THE TOOLS IN REAL LIFE
Week 4
I’ve taught versions of this work in small groups for years, both in professional and community settings. I’ve seen how quickly conversations can shift when someone learns to recognize what’s happening beneath the surface.
This course is inspired by Marshall Rosenberg’s Nonviolent Communication. It isn’t built from theory alone — it’s built from practice.
If you know me through my photography, you know my work is rooted in attention and authenticity — staying present with what’s actually happening. This course comes from that same place.
While the tools themselves are surprisingly simple, the impact isn’t. When we learn how to stay present and understand what’s actually happening in a tense moment, conversations change. And when conversations change, relationships do too.
This work feels meaningful to me because I’ve seen how much difference these small shifts can make — at work, at home, and in the broader communities we’re part of.
why i teach this
Rebecca has personally coached me through some of my most challenging communication moments, in a variety of scenarios. It can be hard to measure the impact that such 'soft skills' can have, but they directly and profoundly affect every facet of your life. Rebecca's wisdom and skilled yet easeful approach will benefit any participant."
-Carly S.
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